Frequently Asked Questions

Who can purchase from Enhance Accessories?

We supply gift shops, fashion boutiques and many other retail businesses that re-sell our products. We do not supply the general public.

What is the Enhance Accessories range?

Our range includes necklaces, scarves, earrings and bracelets. We also stock keyrings, brooches, handbags, wallets and other items from time to time.

How often do you get new stock?

We launch new collections at least twice each year, typically in January and July. Each new collection typically contains between 300-600 new items.

Can I become a stockist if there is someone already selling Enhance Accessories in my area?

We aim to be sensitive to the needs of those who regularly order a wide range of our products from each range (at least twice per year). Because our range includes several thousand items, multiple shops can showcase different products even at the same location. We do not formally offer exclusivity to any customer, though we aim to be sensitive to the needs of all stockists. Please call us if you have any concerns.

How can I order from Enhance?

The products can be ordered from our web shop, at trade shows, or by making an appointment with us or with one of our agents.

Can I view the products before ordering?

Products can be viewed and ordered from our web shop, at trade shows, or by making an appointment with us or with one of our sales agents.

Is there a minimum order?

We have no minimum order expectations. However, our system applies discounts when you order in quantities of 2 or more of any individual item.

How quickly can I get my order?

Our aim is to send orders the same day or next business day. Orders received before 1 pm on business days are usually processed the same day. At peak times we sometimes take a week or more to process orders. If you require your stock urgently please contact us, and we’ll do our best to prioritise your order.

Are all of the items on your website available at the time of order?

Not necessarily. We have a large inventory of a huge number of items, and items might sell out at any time.  If we run out of an item that will not come back into stock, we usually remove it from sale on our website immediately. However, if an item is due to come back into stock, we will generally put the unavailable item on Back Order. Your invoice will show back-ordered items separately. When stock comes in, we typically process hundreds of back orders straight away, so you can expect to receive an email from us to let you know that your back order will soon be shipped. You have the opportunity to add to your order to take advantage of the fact that we are paying for the shipping. We always pay for freight on back orders! We understand if you wish to cancel your back order, but appreciate it a lot if you are happy to receive the stock you’ve ordered, since we re-stock items precisely for that purpose.

What are your payment terms?

If you are a new stockist we ask that you pay for your goods immediately. Customers who order regularly are welcome to apply for a credit account, which gives you up to 30 days to make payment for your goods. We accept payment by credit card (Mastercard or Visa) or direct credit to our bank account. We still accept payment by cheque.

What do I do if a product is faulty?

Please do not return any goods to us without contacting us first. If you have not received goods as invoiced, or if you find defective goods within your order, please call or email us ASAP after you receive your goods. We will sometimes replace defective goods, or if a replacement is not available, you will be credited for the goods as invoiced. Due to the high cost of shipping, we usually send out replacements with other orders or back orders that are being shipped.