Enhance Accessories Trading Terms & Conditions
- "You" or "The Customer" means the person, partnership or company who has ordered the goods as well as any guarantor.
- "We" or "Us" means Enhance Accessories Pty Ltd.
COD Terms: You should pay for your goods immediately. If we do not receive payment of cleared funds within fourteen days of delivery, a late payment fee may be applied.
Net 30 Terms: Payment of cleared funds is due on the 30th calendar day from the date of invoice. This due date is clearly marked on your invoice. For payments that are late, a late payment fee may be applied. We may also charge interest on any amount unpaid, and may seek to recover from you any debt collection costs we incur in relation to any payment you have not made on time.
Title / Ownership
Any goods supplied by us to you are owned by us until all monies due to be paid by you to us are received by us in full.
We usually grant accounts only if you apply using our Account Application Form. It is our expectation that account customers will usually order at least once every month. We may cancel your account if you don't order in any three month period.
Where we cannot supply immediately all the goods that you have ordered, unless you otherwise request, we will generally put the unavailable goods on Back Order. We will send your Back Order to you as soon as possible. We always pay freight for back orders and usually give you the opportunity to add to your back order to take advantage of the fact that we are paying for the shipping. We reserve the right to cancel back orders below $30 excluding GST.
Minimum Order Requirements
We have no minimum order expectations of customers who have an ABN and who sell the products on to consumers.
Quantity Pricing Discount
Enhance Accessories offers the following quantity discounts off the unit price for any item (per style per colour) ordered in the following quantities: (Qty 2 = 10% Discount), (Qty 3-5 = 12.5% Discount), (Qty 6 or more = 15% Discount). This discount may not be applied with other discounts or special offers.
Enhance Accessories does not formally offer exclusivity to any customer though we aim to be sensitive to the needs of all customers, especially those who regularly order a wide range of products from each of our catalogues (approximately $2,500 ex GST each half year).
Shipping and Handling
An $18.18 (ex GST) shipping and handling charge applies to all orders that fit into a 5 kg satchel deliverable to Australian addresses other than Northern Territory. Where goods don't fit into a 5 kg satchel we charge $27.27 (ex GST) for deliveries to Australian addresses other than Northern Territory. Goods are sent by courier or Australia Post and are deemed received by the customer as invoiced unless the customer otherwise notifies Enhance Accessories in writing. Enhance Accessories always pays freight for back orders. If a courier attempts delivery during normal business hours and the customer is absent or unable to receive delivery, the customer is deemed to have received the goods and must arrange for re-delivery at their own cost. Enhance may charge extra for large box order for large items such as scarves. Delivery to Northern Territory addreses is subject to a $30 (ex GST) surcharge.
Returns & Discrepancies
Please do not return any goods to us without contacting us first. If you have not received goods as invoiced, or if you find defective goods within your order, you must make notification to us in writing within seven calendar days of the date of delivery. If there is a problem with your goods, you must first call us on (07) 3881 0409 or email us with a photo of the problem. We will replace defective goods, or if a replacement is not made, you will be credited for the goods as invoiced. Discounts applied to goods will also be applied to credits for goods. If you return goods without first obtaining authorisation from us, and/or do not return goods in the way we prescribe, we may refuse to accept the returned goods. If we choose not to accept the returned goods, you will be responsible to arrange and pay for collection of the returned goods.
Direct Credit to our Bank Account Bank: Suncorp Metway, BSB 484-799, Account 051391968
Please include your business name and invoice number in the reference when paying by direct credit.
Cheque: Please post to: PO Box 5459, BRENDALE QLD 4500
Credit Card: Please call (07) 3881 0409 with details.